An entertainment organization was in the process of improving its crisis management plan and asked our Resilience practice head to assess it for gaps and assumptions.

The assessment uncovered several critical assumptions related to process design, logistics, and decision making.  For example, while a crisis team venue was determined in the plan, the client’s team did not consider simple logistical obstructions for crisis leaders to reach it.  Therefore, the plan was lacking clarity in terms of alternative arrangements for crisis team leadership to communicate and facilitate thoughtful collective decisions during various incidents.

This organization has successfully implemented our recommendations and has not had any major incidents to date.