A major property management firm was looking to optimize facility- and security risk management capabilities for their marquee high-rise to help avoid negative consequences of socio-political land development changes in the surrounding urban area.

The head of our Resilience Practice, Ilya Umanskiy, helped the client team by conducting a gap analysis for facility and security operations at the high-rise with the focus on intelligence gathering, internal capability building, and use of existing technologies.  This assistance enabled the client’s team as follows:

Expansion of formal and informal human intelligence capabilities as part of the early warning platform
Changes in daily routines for facilities and security teams to incorporate more proactive observation and prevention of potential operational issues
Improved use of the Systems Monitoring Center based on classification of mission-critical assets

Since the completion of the project, the property had only one major incident which was handled quickly and without serious disruption to operations, financial performance, and reputation.