Resilience Consulting

Here’s how you can tell whether your crisis management and business continuity plan is robust:

  • It is based on definition and prioritization of assets.  Impact on assets has three dimensions: financial, operational, and reputational.
  • You have developed loss scenarios for each asset as well as groups of assets and practice incident scenarios at least quarterly with testing of performance under stress and unexpected scenario progression.
  • Planning is geared toward orchestration of tasks.  Imagine a complex surgery.  Every person in the operating room knows exactly what his or her individual responsibilities are and what the overall objective of the surgery is.  Each person works at their optimal level to support the rest of the team in reaching the objective.  There are redundancies in place should any team member be unavailable to perform their assigned tasks.  Every team member can adjust quickly if the situation changes unexpectedly.
  • Hazards and resources – both internal and external – have been identified and addressed in the plan as well as responsibilities of individual team members.  Each resource has a redundancy.
  • Planning incorporates every facet of your business based on criticality of each function and third-party providers.
  • Continual learning, improvement, and knowledge management is built-in.

We are very happy if your crisis and business continuity planning checks all of the points above.

If you think your plan has gaps considering points above, we can help.  We ask questions you may not have thought about.  We look at existing resources before recommending to spend money on improvements.  We look for and eliminate dangerous assumptions.  A typical comment from our clients is “You’ve opened our eyes.  Thank you!”.


Case example:

A large gaming operator once asked us to evaluate their crisis management plan.  One of the critical factors for their crisis management team was the ability to meet and communicate quickly at a specific physical location.  We quickly determined that access to that physical venue could be cut-off simply because of inclement weather and asked what redundancies were in place for the team to coordinate either face-to-face or in-person.  The client was thankful because they had not considered a scenario where a meeting at their designated primary location would not be possible and didn’t have a solid plan for uninterrupted remote communication during a crisis.

In addition to the issue above, we helped identify over 40 shortcomings and assumptions in their planning.  To make improvements manageable operationally and financially, we helped the client prioritize them and focus on use of existing resources.

What you can expect from our resilience consulting service:

  • Friendly and knowledgeable professionals
  • Collaborative and knowledge-sharing process
  • Identification of “bright spots” – talent / processes that currently work well and could be used as positive examples for continual improvement
  • Scrupulous analysis and results which will open your eyes
  • Enablement of your team so that you would be able to improve without significant external assistance

Fast mobilization in case you need us to help again

Contact us for more information

Hong Kong

Hong Kong Office

66/F The Center, 99 Queen's Road Central, Hong Kong

Shanghai office

Room 1902, Xinmei Plaza, 585 Middle Tianmu Road, Shanghai, China